Help centre

Showing all help centre articles by categories.

• About Aura

• What is Aura?
• Is Aura free?
• What cities does Aura operate in?
• Does Aura offer other languages?

• Account

• Can't sign in?
• Reset your password
• Change your email address
• Change your password
• Change your country
• Change your name
• How to sign out?
• Manage notifications
• How to sign in?

• Using Aura

• Download Aura
• How to use discover screen?
• How to use Museum Guide?
• Using the Player
• Using the Floor Plan
• Using to Keypad
• Discover the Must-See exhibits
• Using the offline feature
• Can't find object's location?
• How to report violations, copyright infringement, abuse and illegal usage?

• Covid-19

• Covid-19 FAQ